Similarly, nowadays, not only the service industry depends on service to eat, as long as it is for the user, the need for users to buy the industry, must fight "service." “Manufacturing awareness in the manufacturing industry is gradually being awakened. It is also from a single technology that dominates and sculpts quality, with technology and quality to people, to service users, develop service products, establish service brands, and continuously improve user satisfaction. The service has become a competitive weapon for the Nuggets and gold on the big market.†Ji Yizhi, Deputy Director of FAW Xichai , talked about the improvement of service awareness in the modern market and the relationship between user reputation and corporate brand competitiveness. . He also believes: "Services that can be recognized are experienced by users themselves or by people around them, can bring convenience to the actual use of the service, solve problems, and reduce trouble. The method of connecting services is simple and reliable. As long as the user remembers the phone number 400-828-1199, the meticulous service will be able to go along with it and all kinds of power problems will be easily solved." When the ordinary people's horizons and thinking are gradually turned to the Internet, the advantages of the intelligent service network gradually emerge. It is really convenient for users who save time and save trouble. Then, does the “hotlineâ€, which is the communication link between the company's traditional services and users, have its advantages? “From the feedback point of view, to date, users who use the call service hotline for help still account for a large proportion. Our 24-hour service hotline 400-828-1199 has been opened to the present and has been answered by countless users. , questions about faults Recently, we began to implement management of assignments, the service hotline has been fully upgraded to a call center service hotline, emotional comfort, service scheduling, information transfer, site matching, accessories scheduling, technical assistance, and follow-up visits to provide users with There is a temperature and efficient service.†The head of the user room at FAW Xichai Sales Company gave such an answer. “I think it is understandable that smart services are increasingly favored in the future, but if you can combine the intelligent service network platform with the traditional service hotline, then the meticulous service will be far from being “extremely†and closer. A step." This is a full-cycle service feast that you can enjoy because of your choice. For a long time, the service center of FAW Xichai has always placed its customers first, and the goal of continuous efforts is to “provide each customer with a gold standard serviceâ€. “The hotline connects you to me, and the responsibility lies on the heart. As long as you remember the number of the core service hotline 400-828-1199, make a phone call to Xichai’s headquarters at the first time of an engine failure, and the rest Give it to us. Please give us your trust, we will give you the most satisfactory answer, not only efficiency.†Xichai 400-828-1199 call center service hotline service personnel promise to the user. It is reported that in the second half of this year, Xichai will speed up the construction of call centers, integrate with smart Xichai APP, TDS and other systems to create a service dispatch center, monitoring center, and command center, and rely on the core service system to promote service delivery. Process. On the other hand, it will also set out to standardize the construction of service standards, provide employees with opportunities for training to enhance business capabilities, make internal division of labor more reasonable, effectively expand the scope of full-scale dispatch, and strive to expand to ten provinces and districts within half a year. Service intentions and family-like efficiency win trust “Last year, we launched an essay contest on the story of 'My story with Xichai Machine'. The response was strong and the riders enthusiastically signed up for the submission. Many riders shared their personal experiences with Xichai’s counterparts. The feelings of affection were overwhelming, and we were deeply touched by them. Over the six-plus months after the event ended, there were a lot of riders who sent emails to share with us new stories that belonged to them and the Xicca machine. They used plain language to describe their actual experience, accumulated experience, and their complete trust in Xichai machine and core services. The words were touched between the lines. "Feng Ke, the party building manager of FAW Xixi Chai, said. Among them, a self-employed master from Shanxi Province, Mr. Yuan elaborated on the indissoluble bond with Xichai, which is impressive. “I have purchased tandem diesel engines for 5 to 6 years. Honestly, I chose it at first, and it was mainly the friends around us who unanimously recommended how to save fuel and how strong the power is. Really, really Oil and power are all very satisfactory. The core service also provides me with protection anytime and anywhere to solve problems.†Master Yuan also told us about the deepest memory experience: “I’ve just taken a long journey recently. Orders, the car filled with fresh fruit, the transport period is relatively short, but on the other hand, the vehicle also appeared to be in trouble on the halfway, I couldn't stand in front of the village, I was in a hurry and I was sweating. The copilot helped me call the tin. Chai's 400 service phone warranty, the service hotline staff asked the situation in detail, professionally and patiently answered my questions, and in just half an hour to help me contact the nearest service station, repair master arrived in time, repaired The failure helped me gain time and a truck was delivered to my destination in a timely and smooth manner. I feel particularly satisfied. When returning, I said directly: Now, according to the popular saying, I'm the 'true love powder' of Xichai Engine.†There are still many people who have similar experiences with him, and there are many praises for the new model of meticulous service management. One Master Chen’s humorous commentary said: “Look at him for thousands of Baidu in the crowd and suddenly look back. The service is in the nearest place. Careful service, trustworthy.†“Effective and efficient service users solve problems in a professional and efficient manner.†In order to allow service delivery to be more accurate and better service to customers, the xichai 400 service hotline reorganizes the service stations nationwide and strictly implements a full return visit system to ensure services. Full quality supervision, standardized service satisfaction. Up to now, the Xichai Call Center has set up professional technical support seats to answer technical questions. At the same time, the comprehensive service model has been opened in seven provinces including Jilin, Jiangsu, Shandong, and Henan, and has been quickly resolved by users. Answered numerous maintenance problems and technical questions and received wide acclaim from users. Responsibility is at heart, listen patiently and deal with it in a timely manner; service intentions, professional answers, accurate assignments; efficient and caring, follow-up visits, meticulous care. Under the unremitting efforts of each service hotline operator, the core services of FAW Xichai will continue to use the hotline to “trust†and create a “golden reputation†with service quality. Refrigerator Water Filter,Refrigerator Filters,Fridge Water Filter,Kitchenaid Refrigerator Water Filter JiangSu AngKua Environmental Technical Co.,Ltd , https://www.aqfilter.com
Xichai Call Center
After four years, the flames of the Olympic Games ignited in Rio in Brazil. For the people of the world, this is a sportsman who is honored by the country and fights for gold and silver. It is also a melting heart and youthfulness. Cool trip. Whether or not this event will end perfectly depends on whether or not global audiences are satisfied with their satisfaction. It is not necessarily an ingenious opening ceremony to attract people's eye-catching events, but it is truly an opportunity to impress us. Similar commentary on the scene often refers to the “gold standard†supporting services that we enjoyed when we were in the venue.